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FAQ

1. Q: Can I get some samples?
A: Yes,sample order is always available for quality check and test.

2. Q: What's the lead time?What is your terms of delivery?
A: It usually takes about 25-40 days for production based on different quantity;Delivery available for EXW, FOB, CFR, CIF, DDU.

3. Q: What's your payment terms?
A: We usually accept Paypal,Credit Card,Bank Transfer or L/C,and other payment can also be negotiated.

4. Q: What's your warranty terms?
A: We offer 1-2 years for different products,please contact us for details.

5. Q: Do you have the products in stock?
A: Usually all ebikes will be newly produced upon order including samples.

6. Q: Can I mix different models in one container?
A: Yes, different models can be mixed up in one full container.

7. Q: How does your factory do regarding the quality control?
A: Quality is priority. We always attach great importance to quality control from the very beginning to the end of the production.
Every product will be fully assembled and 100% tested before packing and shipping.

8. Q: What can you do regarding long-term cooperation?
A: 1. We could keep stable and consistent quality and reasonable price to ensure our customers benefit ;
2. We know how to do business with foreign customers and what we should do to make our customers happy.